Last week, I wrote about the to employee contact list customer service trend for 2017, the Internet of Things (IoT). Today, I want to share some expert predictions on another hot product for customer service in 2017: bots. We know that small businesses can profitably compete against larger competitors by beating them on customer service. Chatbots and other virtual assistants can be a great way to employee contact list supplement your customer service offerings profitably. Bots for customer service.
Bots can handle all of the repetitive questions sent to customer support teams, freeing up support staff to respond to employee contact list higher-value queries," writes Paul Adams, vice president of product at Intercom . "The effect of this will be that support teams will move from being cost centers to becoming increasingly strategic assets for successful businesses." Bots can help replace apps as a distribution channel as the end of apps and the end of app stores approach . In 2017, we will see more and more brands getting started. By 2019, the use of virtual customer assistants will triple, according to employee contact list Gartner. GetApp covered the 2016 Gartner Symposium, and one of the takeaways was that.
Your next customer service assistant will be virtual. While virtual assistants made an appearance at the 2015 Gartner Symposium, they were much more prominent this year. During the keynote, virtual assistant Amelia assisted Gartner analysts on stage. And during a breakout session on the future of work, Gartner analyst Diane Morello predicted that virtual look-alikes would take our place in meetings, freeing us up to be more productive. Your lips to employee contact list the ears of God Diane! A robot to go to meetings for you might seem like a long way off, but try buying a non-voice-assisted AI-powered phone. From Cortana to Siri to Google Assistant ( Who Needs a Human-Sounding Name? ) to employee contact list Alexa , devices are getting smarter and smarter.